Alex Gonzalez is currently the Head of Cisco Customer Experience in Latin America, where they lead Customer Success and Professional Services aimed at driving transformative business outcomes. They have a diverse background in the technology sector, including roles such as Senior Project Manager at Lucent Technologies Bell Labs and various leadership positions within Cisco. Alex holds an MBA from Tecnológico de Costa Rica and has participated in the APM Program at Stanford University. Their career spans over two decades, during which they have consistently contributed to enhancing customer experience and service delivery in the tech industry.
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