Eugene Lau

Eugene Lau is a leader in customer delivery at Cisco, where they have developed teams providing best-in-class support since 2018. Previously, Eugene served as a customer support engineer and manager, where they led successful training programs and improved customer satisfaction across various teams and technologies. Their extensive experience includes managing cross-functional engagements in Australia and New Zealand, and overseeing critical technical escalations. Eugene's career began in technical roles, including positions at companies such as UXC Getronics and Rose Lockheed Martin Australia, establishing a strong foundation in network administration and technical analysis.