Gabriela Otoya

Gabriela Otoya is an accomplished professional with extensive experience in customer success and operations management, primarily with Cisco from April 2019 to November 2023. In the role of Customer Success Executive, Gabriela focused on enhancing customer experiences, driving product adoption, and fostering long-term loyalty. As a Success Program Manager, Gabriela implemented strategies to maximize customer satisfaction and contributed to company growth by aligning solutions with customer business objectives. Additionally, as High Touch Operations Manager, Gabriela served as a key point of contact for operational issues and escalated technical concerns. Prior to Cisco, Gabriela worked at SYKES Costa Rica as Operations Team Manager, leading teams in collaboration and Data Center technologies, and ensuring outstanding customer experiences. Gabriela began a career as an English Specialist at Sykes Enterprises, Incorporated. Gabriela holds a technical degree in Project Management from Universidad Tecnica Nacional.