Hossam Kotb is currently the Director of Customer Experience at Cisco, specializing in Customer Success, Professional Services, and Technical Support. Previously, Hossam held various roles, including a Project Management Senior Supervisor at Vodafone, and a High Touch Operations Manager at Cisco Systems, where they were the Africa team lead. Hossam’s earlier experience includes working as a Network and Communication Engineer at EMC and a Project Management Senior Specialist at Raya Telecom. With a diverse background across numerous regions, Hossam brings extensive expertise to enhance customer experiences.
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