Rossana Parrotta Hayes

Rossana Parrotta Hayes is a seasoned professional in customer success and strategic sales, currently serving as the Director of Customer Experience and Customer Success Leader for the Global Enterprise Segment at Cisco since October 2019. In this role, Rossana leads a team focused on enhancing customer adoption and satisfaction for Cisco's IT, networking, and cybersecurity solutions. Prior to Cisco, Rossana held various leadership roles, including Senior Customer Success Manager at Seal Software, Advisor at PERSUIT™, Regional Vice President at NetSPI, Chief Customer Officer at Kalki Consulting, Director of Global Sales at K2 Intelligence, Head of Strategic Sales at Huron, and Director at FTI Consulting. Rossana holds a BA in International/Intercultural Studies from Fordham University and a JD from the City University of New York School of Law.