Shane Kirby is a seasoned servant leader and Senior Director at Cisco, specializing in customer experience and operational excellence for global service providers. With over 25 years of experience at Cisco, Shane has held various roles including Manager of Technical Support, Director of Global Support Services Strategy, and Senior Manager of Customer Experience, focusing on innovation and automation. Shane earned a Bachelor of Science in Electrical Engineering from North Carolina State University and holds a CCIE certification, demonstrating a deep commitment to advancing networking technology and customer support.
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