Mona Dhawan

Mona Dhawan is a Business Analyst with extensive experience in the education and financial sectors. Currently employed at Citadel Mortgages since March 2023, Mona develops non-functional requirements for a SaaS-based Information System and collaborates with stakeholders to enhance usability. Previously, as a Senior Business Analyst at ABM College, Mona conducted business process reviews within the Pharmacy Department and led initiatives for improving educational delivery. At Sundance College, responsibilities included analyzing requirements for the Student Information System and facilitating communication in an Agile environment. During tenure at Evergreen College, Mona implemented solutions to optimize business processes. Mona holds a Master's Degree in Science and a Bachelor's Degree in Science from Punjab Technical University, as well as a certificate in Computers from NIIT Institute.