Richard Eglin-Smith

Richard Eglin-Smith has a diverse work experience spanning multiple industries. Richard started their career in 2000 as the Head of Customer Service and Distribution at Crocus.co.uk, where they successfully managed new product launches and oversaw the fulfillment operation. In 2004, they joined HCUK as a Customer Service Manager and implemented a more profitable client charging structure. Richard also worked on project management with major clients and established process and procedure guides. In 2006, Richard joined IKEA Group and held two roles during their tenure. Firstly, as the Customer Service Manager within the Contact Centre, where they led a team of 7 Team Leaders and focused on workload and resource forecasting and improving the customer experience. Secondly, as the UK & IE Web & eCommerce Operations Manager, they were responsible for customer experience, operational management, and leading the transformation and migration to different web platforms. Richard then joined NHS England in 2020 as an Outpatients Admin and Health Records Manager. In this role, they successfully project managed digital COVID-19 implementations and led the production, enhancement, and implementation of service development plans. Currently, Richard works at CITB as a Change Portfolio Manager since 2022.

Richard Eglin-Smith attended Orton Longueville School from 1982 to 1988. Richard then went on to Peterborough College from 1991 to 1993, where they pursued a degree in Business and Finance with a BTEC qualification. Later, from 2009 to 2012, Richard studied at Peterborough College again, this time completing a 3-year part-time AAT (Association of Accounting Technicians) degree in Accounting.