Amy Hearon

Amy Hearon is the Head of Research and CX Insights for the US Consumer Bank at Citi, where they lead a team focused on providing strategic consumer and competitive insights. Previously, they served as SVP and Head of Customer Insights for Retail/Mortgage at Citi and Director of Global Marketplace Insights at American Express. Their career includes roles at Kraft Foods, Colgate-Palmolive, and JSC Consumer Insights. Amy is currently pursuing a Master’s degree in Sociology at Duke University, having earned a Bachelor’s degree in the same field from the University of Richmond.