Bill Walton

Bill Walton, MBA, is a call center operations expert currently serving as the Director of Call Center Services at Citi. With extensive experience in the financial call center industry, Bill has held significant roles including Senior Vice President at GE Capital and Call Center Supervisor at American Express. Bill has also worked as a Director at Convergys Intelligent Contact and served as a Senior Consultant for both Ria Financial and Affinion Group. Bill holds a Master of Business Administration from the University of Florida and a Bachelor's Degree in Communication and Media Studies from Arizona State University.