Chad Polycarpe, MPIA, CSPO®, CSM®, is a certified Digital Product Manager and Customer Experience Specialist with over 15 years of experience in product management and analytics. They have held significant roles at Citi, where they currently serve as VP, Digital Product Manager, focused on enhancing customer engagement and satisfaction. Previously, Chad worked as a Data Analytics Manager at Citi, managing customer feedback analysis, and as a Strategic Marketing Analyst intern at Genzyme Genetics. Chad earned a Bachelor's degree in Biology from the Massachusetts Institute of Technology and a Master of Pacific International Affairs from the University of California, San Diego.
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