Craig Hall serves as the Head of Planning & Execution for In-Business Quality Assurance at Citi, a role they have held since 2022. Previously, they held various positions at RBS and NatWest Group, where they focused on business management, transformation, and HR management information. Hall's expertise includes driving strategic initiatives, enhancing customer experiences, and delivering cost-saving measures across divisions. Their background also encompasses significant leadership roles in risk, audit, and performance management.
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