Heidi Ooi is currently the Vice President of Regional Card Product Governance at Citi. Previously, they served as an Assistant Vice President at CIMB from 2014 to 2016, where they effectively addressed customer complaints and streamlined departmental processes. They began their career at Citi, holding the position of Bank Manager from 2001 to 2014, where they excelled in managing collections and enhancing portfolio health, earning multiple awards for their performance. Heidi holds a Bachelor of Business in Banking & Finance from Monash University and a High School Diploma in Banking & Finance from the Institute of Banking & Finance.
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