Isaac Chia is a Senior Payments Product Manager at Citi, where they have successfully reduced operational friction and enhanced payment capabilities since 2018. They led projects in Business Analytics, optimizing channel usage and providing performance analytics for various sales teams. As a dedicated volunteer, Isaac has guided students in academic excellence and facilitated youth programs targeted at at-risk groups. Isaac holds a Bachelor of Social Sciences in Economics from the National University of Singapore, where they also served as a Teaching Assistant.
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