Jay Gao

Jay Gao is an accomplished director at Citi, leading the Omni-channel Decision Engine, focused on personalizing consumer interactions through dynamic-AI technology. With a career spanning over two decades in the financial services industry, Jay has held various key roles, including Senior Vice President, where management and enhancement of digital targeting and marketing delivery were prioritized. Prior experience includes leadership positions at MasterCard and Citibank, where strategic development and marketing analytics were paramount. Jay holds an MBA in Finance from Georgetown University and a BA in Business & English from Shanghai University of International Business and Economics.