Jimena L. is an Application Support Analyst at Citi since February 2023, bringing experience in technical support and digital banking. Prior to this role, Jimena worked as a Technical Support Agent at SYKES Costa Rica from November 2022 to February 2023, providing desktop phone setup assistance and customer guidance for meetings and webinars. Earlier, Jimena served as a Fraud Specialist, responsible for verifying flagged accounts and educating customers on fraud prevention. Jimena's career began as a Digital Banking Representative at Sitel Group from January 2022 to November 2022, managing customer support queries and escalations. Academic background includes a degree in Computer Science from Universidad Estatal a Distancia de Costa Rica and a technical support certification from C.T.P Rosario de Naranjo.
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