Lorna Ballard

Lorna Ballard currently serves as Head of Client Service for the Global Commercial Bank and North America Cash at Citi, a position held since July 2023. Prior experience includes a tenure at JPMorgan Chase & Co. from March 2014 to July 2023, where Lorna held multiple roles including Executive Director for Pricing & Billing Transformation and Senior Manager of Product Strategy. Lorna also worked as EBT Operations and Client Implementations Manager at Solutran from September 2015 to April 2017 and had significant roles at J.P. Morgan from August 2004 to March 2014, focusing on Relationship Management and EBT Service Delivery. Lorna holds a degree in Business Administration with a focus on Human Resources from Saint Leo University and a degree in Liberal Arts from the University of South Florida.