Nikki Miller

Nikki Miller has extensive experience in the financial services industry, particularly in mortgage and risk management roles. At Wells Fargo Home Mortgage, Nikki served as a Loan Servicing Specialist III and later as an Executive Resolution Manager/Team Lead, where responsibilities included training new hires, managing escalated complaints, conducting root cause analyses, and ensuring compliance with regulations. Nikki also worked as a VP Business Risk and Control Senior Associate at Wells Fargo, where key duties involved creating and approving procedures, partnering with various departments for compliance, and managing business operations. Currently, Nikki holds the position of Program Management Senior Analyst at Citi, advancing organizational goals and risk management strategies. Prior experience includes roles at CBE Group as a Collector and as a Research/Remediation Analyst at Wells Fargo, showcasing a strong background in collections, customer relationship management, and operational efficiency.