Mary Pillai

Mary Pillai is an experienced IT leader with a strong background in service delivery and customer-focused operations. Currently serving as the Manager of IT Customer Services at CitiPower and Powercor since April 2020, Mary has held various managerial positions in organizations such as Transport for NSW, where significant contributions included developing a Service Management practice and achieving a high score in an ITIL Process Assessment. Previous roles at the NSW Department of Finance, Services and Innovation, Metcash, and TAL Life focused on client support, service management, and operational improvements. Mary holds multiple degrees in management and leadership, further enhancing a robust skill set in IT service delivery and vendor management, complemented by a history of successfully implementing ITIL processes and delivering high-quality customer service.