Sylvia Franjul

Sylvia Franjul is an experienced professional with a strong background in customer relations and support management across various industries. Currently serving as the Direct To Consumer Support Manager at Citizen Watch America since April 2021, Sylvia previously held the position of Customer Relations Manager at GURHAN, where collaboration with internal departments and the sales team was key to enhancing customer relationships and managing wholesale jewelry orders. Sylvia's earlier roles at Nestlé Nespresso SA included Retail Operations Specialist and Wholesale Trade Support Manager, focusing on national product launches and managing trade-support operations. Additionally, experience as Sales Support Supervisor at David Yurman involved leading a sales support department and overseeing high-profile accounts. Educational qualifications include an Associate's degree in Fashion Marketing from the Art Institute of Philadelphia and an Executive Certificate in Sustainability Studies from NYU Stern School of Business.