Citizens Bank
Cesar Ortiz is a skilled IT professional with extensive experience in technical support and service management across various companies. Currently serving as a Senior Service Management Specialist at Citizens since January 2023, Cesar previously held roles at FM Global, CVS Health, and UnitedHealth Group, focusing on desktop support, information management, and technical troubleshooting for Macintosh systems. Proficient in using various tools and technologies including Jamf, SCCM, and incident management systems, Cesar has supported a diverse range of clients and internal teams, contributing to effective training and onboarding processes. Additionally, Cesar has a background in customer service, holding management positions in the food industry, and completed relevant coursework in Information Technology through Year Up and Community College of Rhode Island.
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Citizens Bank
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At Citizens Bank, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.