Citizens Bank
Heather Bentley serves as the Head of Consumer Specialty Operations at Citizens Bank, overseeing a team of approximately 1,200 colleagues across multiple sites in Collections & Recovery, Fraud & Claims, Home Lending Servicing & Default Operations, and Strategy & Analytics since April 2013. Prior to this role, Bentley held various senior leadership positions at Bank of America, including SVP of Collection Strategies and Analytics, and SVP of Recovery Strategy, among others, contributing to the development of strategies and analytics to enhance loss performance and manage vendor relationships. Bentley began a career in finance as a Senior Auditor at Textron from 1997 to 2001. Academically, Bentley earned an MBA from USC Marshall School of Business and holds a BA with a double major in Economics and English from Brown University.
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Citizens Bank
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At Citizens Bank, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.