Eugene Shapiro

Eugene Shapiro is the current head of benchmarking at Robinhood. Eugene has previously worked as a principal sr. manager at Amazon, responsible for building and developing a continuous improvement program utilizing Lean/Six Sigma methodology principles. Prior to that, they served as vice president of client experience strategy and research at LPL Financial. Eugene Shapiro has a wealth of experience in developing strategies to improve customer experience and satisfaction.

Eugene Shapiro has a Master of Business Administration (MBA) from the University of California, Berkeley, Haas School of Business and a BS in Management Science from UC San Diego. Eugene also has a certification from the University of California, San Diego in Lean Enterprise.

Their manager is Alex Mesamba, VP, Global Customer Experience. They are on a team with and Yan Yan - Head of Analytics, Customer Experience.