Citizens Bank
Hebah Gabale Shaaban is an experienced IT professional currently serving as the VP and Head of IT Service Desk at Citizens since September 2022. Prior to this role, Hebah worked at Johnson & Johnson from May 2016 to September 2022 as Senior Manager of Global Service Desk Strategic Initiatives, where significant improvements in customer satisfaction and operational efficiency were achieved. Previous experience at Merck included roles in Early Talent Development, Organizational Readiness, HR Shared Services, and Level 1 Support, positively impacting inclusion strategies and enhancing service delivery. Hebah holds a Master of Business Administration from Rutgers Business School and a Bachelor of Science in Biomedical Engineering from Rutgers School of Engineering.
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Citizens Bank
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At Citizens Bank, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.