Natalie Higgins

Natalie Higgins has extensive experience in customer experience and service operations within the financial services industry, holding key roles at Citizens, JP Morgan Chase, and Bank One. At Citizens, Higgins served as Director of Self-Service Strategy and Senior Director of Customer Experience, overseeing digital banking and transaction migration from February 2010 to March 2021. Prior experience at JP Morgan Chase included Senior Vice President roles in Home Loan Servicing and Home Equity Originations, where Higgins managed operations serving 10 million customers. Earlier at Bank One, Higgins held various leadership positions within Retail Lending and Auto Loan Servicing, focusing on customer service and operational improvements. Educationally, Higgins earned a Bachelor of Science in Business Administration with a concentration in Finance from The Ohio State University.