Terri Embry-Drummond

Terri Embry-Drummond is the VP of Customer Success at Citus Health. Terri has over 20 years of experience in the healthcare industry, with a focus on nurse management and informatics.

Terri began their career as a staff nurse at a small hospital in Texas. Terri then went on to get their MBA and worked in hospital administration for several years. In 2016, they joined BioScrip, Inc. as the Director of Nurse Management & Informatics. In this role, they were responsible for creating a shared governance model and implementing the use of the CPR+ Web Portal to standardize electronic medical records and reduce time between visit and cash collections.

An advisory group of experienced nurses assisted in the evaluation of industry products and supplies to standardized supply formulary to drive financial and clinical best practices. Applying informatics throughout the nursing process, partnering with I.T. and building logic in our reports created a database enabling real-time analysis and improved decisions at the operations level. The database assisted in creating a staffing model that improved quality of care and drove a quality and cost effective care model. The incorporation of the science of information and computer information systems allows decisions related to staffing models, scheduling and nurse retention to become a normal part of our service decisions. Patient satisfaction in the 90% range related to nursing services helped reinforce the support of department changes they implemented post the Home Solutions and Bioscrip merger in 2016.

In 2018, they joined Citus Health as the VP of Customer Success. In this role, they are responsible for leading the customer success team and ensuring that

Terri Embry-Drummond has a certification from the Infusion Nurses Society as a Certified Registered Nurse Infusion.

Terri Embry-Drummond works with John Cox - Director, Customer Support, Marcus Banks - VP, Sales, and Coralina Charles - Senior Director Professional Services. Terri Embry-Drummond reports to Melissa Kozak, Co-Founder, President.