Karla M.

Karla M. is an experienced professional in customer experience and project management, currently serving as CX Operations Manager at City Chic Collective Limited since November 2020, after holding roles in customer experience project management and coordination. Previous experience includes working as a FlexPLM Project Delivery Analyst at Burberry and as a Senior Trainee Assistant Buyer for Accessories - Footwear at Debenhams where responsibilities included supplier collaboration and product development. Karla began their career in various roles, such as Sales and Marketing Coordinator at Soho Shoes Ltd, where key duties encompassed overseeing social media marketing and order management for multiple clients. Educational qualifications include a BA Hons in Fashion Marketing and Business Management from London Metropolitan University.