Viola Phoebe Pratt

Viola Phoebe Pratt is an experienced professional in the financial services and healthcare industries, currently serving as a Commercial Loan Administrator at City First Broadway since January 2023. Prior roles include Commercial Loan Closer and Analyst at PSRS, where responsibilities included evaluating loan eligibility and coordinating documentation. Viola has also held positions at Celebrity Home Loans and PennyMac Loan Services, focusing on residential loan processing, loss mitigation, and customer service. Earlier career highlights include roles at Bank of America as a Home Retention Specialist and as a Merchant Services Retention Specialist at iPayment, as well as experience as a Ballroom Dance Instructor. Viola's educational background includes a Licensed Vocational Nurse degree and certifications as an Emergency Medical Technician and in Computer Literacy.