City & Guilds
Isaac Morgan is an accomplished IT professional with extensive experience in customer service and technical support, currently serving as the 2nd Line Team Lead at City & Guilds since February 2023. Prior to this role, Isaac worked at John Lewis Partnership from October 2017 to February 2023, where responsibilities included providing 2nd line support as an ITL3 Analyst and serving as a 1st Line Senior Analyst ITL2. Isaac's career began at Waitrose & Partners, where roles ranged from IT 1st Line Analyst to various assistant managerial positions across customer service and operations. Isaac holds a B-Tech National Diploma for IT Practitioners Level 3 from City College Norwich, completed in 2009.
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