Marielena Pantoja

Marielena Pantoja, CFCS, currently serves as a Fraud Risk Detection Banking Officer at City National Bank of Florida since January 2022. Prior to this role, Marielena worked at FAIRWINDS Credit Union from May 2015 to December 2021, holding various positions including Fraud Specialist, where responsibilities included fraud detection and risk assessment, as well as Loss Prevention Representative and Member Service Representative, focusing on operational risk management and member protection. Marielena's earlier experience includes a Teller Customer Service position at Chase, where support for branch operations was provided. Educational qualifications include a Bachelor of Business Administration in Human Resources Management and a degree in Integrated Business from the University of Central Florida, along with Associate degrees from Valencia College in Business Administration and Social Psychology.