Marg Gandolfi

Marg Gandolfi, CCXP, MBA has over 20 years of work experience in various roles related to client experience, insights, execution, marketing, and project management.

Marg currently works at City National Rochdale as the Director of Client Experience, Insights and Execution, where they are responsible for managing and improving the overall client experience. Prior to this, they held the position of Head of Client Experience, Insights and Execution at the same company.

Before joining City National Rochdale, Marg worked at Citi for 16 years. Marg held roles such as Digital Product Manager, Senior Project Manager, Relationship/Database Marketing Analyst, Marketing Analyst, and Direct Mail Specialist. In these positions, they provided strategic leadership and managed various marketing campaigns and projects.

Marg also has experience working at Neuberger Berman as a Production/Marketing Coordinator, where they managed direct mail campaigns and developed advertising and promotional materials. Marg was responsible for launching an on-demand print program for mutual fund information.

Earlier in their career, Marg worked at MetLife as a Print Buyer, where they managed print and digital assets for various marketing materials and implemented cost-saving strategies.

Marg began their career at Xerox as a Graphic Designer and Image Quality Research Assistant.

Overall, Marg Gandolfi has a strong background in client experience, marketing, project management, and graphic design.

Marg Gandolfi, CCXP, MBA has a Bachelor of Science degree in Printing Management from the Rochester Institute of Technology, obtained from 1993 to 1998. They also hold a Master of Business Administration degree in Business Administration and Management, General from Western Governors University, earned from 2017 to 2018. In addition, Marg Gandolfi has obtained additional certifications, including the Qualtrics Platform Essentials Certification from Qualtrics in May 2020 and the CXPA Professional Member certification from Customer Experience Professionals Association (CXPA) in February 2020.