City of Baltimore
Ava Lawson, ITIL, currently serves as the Manager of End User Support - Infrastructure at the Baltimore City Office of Information Technology, a position held since March 2024. Prior to this role, Ava worked as a Service Delivery Manager for the Digital Workplace at Pandora from June 2018 to September 2023, and was the Operations Manager for the IT Service Desk at the University of Maryland Global Campus from January 2013 to June 2018. Relevant experience includes roles as Information Technology Support Coordinator for Anne Arundel County Public Schools and Technology Coordinator for District of Columbia Public Schools. Earlier career highlights include being a Desktop Support Engineer for the US Senate and serving as Principal and Owner at Starz Technology Group, LLC. Ava holds a Bachelor of Arts in English Language and Literature from the University of Maryland Global Campus and is a candidate for a Master of Business Administration (MBA) at the same institution. Additional education includes studies at Johnson C. Smith University.
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City of Baltimore
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Baltimore is the largest city in the U.S. state of Maryland, and the 29th-most populous city in the country. It was established by the Constitution of Maryland and is not part of any county; thus, it is the largest independent city in the United States. Baltimore has more public monuments than any other city per capita in the country and is home to some of the earliest National Register historic districts in the nation, including Fell's Point (1969), Federal Hill (1970) and Mount Vernon Place (1971). More than 65,000 properties, or roughly one in three buildings in the city, are listed on the National Register, more than any other city in the nation.