Ava Lawson

Ava Lawson, ITIL, currently serves as the Manager of End User Support - Infrastructure at the Baltimore City Office of Information Technology, a position held since March 2024. Prior to this role, Ava worked as a Service Delivery Manager for the Digital Workplace at Pandora from June 2018 to September 2023, and was the Operations Manager for the IT Service Desk at the University of Maryland Global Campus from January 2013 to June 2018. Relevant experience includes roles as Information Technology Support Coordinator for Anne Arundel County Public Schools and Technology Coordinator for District of Columbia Public Schools. Earlier career highlights include being a Desktop Support Engineer for the US Senate and serving as Principal and Owner at Starz Technology Group, LLC. Ava holds a Bachelor of Arts in English Language and Literature from the University of Maryland Global Campus and is a candidate for a Master of Business Administration (MBA) at the same institution. Additional education includes studies at Johnson C. Smith University.