Donna R.

Donna R. is a seasoned professional with extensive experience in customer experience and digital communication. Currently, Donna serves as the Manager Customer & Digital and Head of Customer Experience at the City of Casey since August 2021. Prior to this, Donna held multiple roles at Manningham Council from September 2008 to August 2021, including Customer Experience Advisor and Senior Digital Communications Advisor, focusing on coordinating digital communication projects and strategic development. Donna's career began at Ideograph Design as a Website and Graphic Designer from 1999 to 2009, where responsibilities included graphic design, website development, and account management. Donna's educational background includes degrees in Communications, Advertising, Marketing, and Behavioral Studies from Monash University, alongside diplomas in Print Design and Graphic Design from RMIT University and advanced studies in Marketing and Sales Management from Chisholm Institute.