Verity Peterson

Verity Peterson is a seasoned professional in customer service transformation and project management, currently serving as the Senior Project Manager for Customer Transformation at the City of Casey, where responsibilities include operationalising a centralised customer service delivery model. Prior to this, Verity was a Senior Manager at Deloitte, specialising in enhancing contact centre operations for clients. Verity's extensive experience also includes various leadership roles at Foxtel Group, overseeing performance insight and analytics, service assurance, and advanced service management. Earlier positions include customer relations management at M2 Group Ltd and iPrimus, complemented by educational credentials from RMIT University and other institutions in fields such as customer contact management and multimedia.