Jessica D Lopez

Jessica D Lopez is an experienced professional with a strong background in customer service and operations management. As a Customer Service Supervisor at the City of Richland since March 2016, Jessica organizes and directs Customer Service operations within the Finance Division, handling billing and collections along with professional accounting duties. Prior to this role, Jessica served as a Financial Center Operations Manager at Bank of America from November 2009 to March 2016, overseeing financial center operations and ensuring customer satisfaction. Jessica's career began at Best Buy, where responsibilities as an Operations Supervisor included managing store operations and educating associates on risk management. Educated at Western Governors University with a Bachelor of Science in Marketing/Marketing Management and holding an Associate of Arts in Business Administration from the University of Phoenix, Jessica combines educational qualifications with extensive operational expertise.