Mark Rhys-Jones

Mark Rhys-Jones is a Service Desk Analyst at the City of Rockingham since July 2016, with prior experience as a SCADA Help Desk Coordinator for Watercorp through Alliance Recruitment. Mark held a Senior Desktop Support position at CSC for Western Power, utilizing expertise in mobile telephony, desktop support, and virtualization, while also managing Problem, Incident, and Change Management in accordance with ITIL processes. Previous roles include providing support for BHP Billiton MinEx users globally as an Information Management Service Delivery Coordinator and working in IT support for the Public Transport Authority at Trilogy. Early career experiences at Steria involved transitioning from an analyst/programmer role to desktop support for AEA Technology. Mark holds a B.Sc. (Hons) in Computer Science from the University of Greenwich and various diplomas in computer studies from Lewisham College.