Samantha Heins

Samantha Heins is a skilled Human Resources Administrative Analyst currently employed by the City of Santa Clarita since May 2023, following a role as Human Resources Recruitment Assistant. Previously, Samantha held the position of Operations Training Manager at Holiday Inn Club Vacations from August 2022 to May 2023, where leadership was provided to a team responsible for new hire orientations and compliance courses, achieving a significant 62% improvement in training compliance through the development of a Class Attendance Tracker. Prior experience includes serving as a Training and Development Specialist at Universal Orlando Resort from October 2015 to August 2022, and as a Team Lead Shift Supervisor, managing a large team while ensuring operational safety and guest satisfaction. Earlier in Samantha's career, a role as Lead Teacher at Tutor Time Childcare involved curriculum creation and facilitating parent communication. Educational background includes a Bachelor’s Degree in Communication and Media Studies from Southern New Hampshire University and prior studies at College of the Canyons and Saugus High School.