Stefanie De Adder possesses extensive experience in customer experience management and sustainability, currently serving as the Manager of Strategy, Insights & Planning in the Customer Experience Division for the City of Toronto. Previous roles include Manager of Customer Experience at QuadReal Property Group and Manager of Sustainability and Tenant Engagement at Bentall Kennedy. Stefanie also held positions as Sustainability Coordinator and Continuous Improvement Coordinator at Western University. Academic qualifications include a Master of Environment & Sustainability, Environmental Studies from Western University, obtained from 2011 to 2012, and a Bachelor's degree from the same institution, completed in 2011.