City of Vancoucer
Norman Sum is an experienced IT professional with a comprehensive background in systems support and technical services. Currently serving as a Systems Support Technician with the City of Vancouver since March 2018, Norman manages support for various business systems, implements upgrades, and maintains VCT systems. Previous roles include Desktop & Field Services Technician and IT Help Centre Technician, where Norman ensured high-level service for various city departments. Prior to rejoining the City of Vancouver, Norman worked at RBC Global Asset Management as a Desktop Support Analyst, providing executive-level technical support. With additional experience at RBC in various technical support roles, and a diploma in Electrical/Electronics Maintenance and Repair Technology from the British Columbia Institute of Technology, Norman has consistently demonstrated a commitment to exceptional service and technical expertise throughout a diverse career spanning over two decades.
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