Sam Levy

Sam Levy serves as the User Experience Lead for Digital Channels at the City of Vancouver since January 2015, contributing to the development of optimal user experiences across various digital platforms and enhancing engagement through strategic design management. Prior to this role, Levy was the User Experience Strategy Manager at Asurion, achieving significant satisfaction and engagement improvements, and held various positions at HSBC, focusing on customer experience and user-centered design. With extensive experience in user research, design architecture, and team leadership across multiple sectors, Levy has demonstrated a consistent track record of driving innovations in digital services and improving usability standards. Educational qualifications include an Associate Certificate in Project Management from The George Washington University and additional studies at The University of British Columbia among other institutions.