Daniel Ocampo

Daniel Ocampo is an IT Technician at the City of Waco, TX, since February 2023, where responsibilities include maintaining and upgrading hardware, software applications, and providing first-level technical support. Prior experience includes roles as a Customer Service Representative and Cake Decorator at H-E-B from November 2019 to January 2023, focusing on customer experience, inventory management, and team leadership. Earlier, Daniel served as a Help Desk Intern at Texas Exes, handling help desk requests, troubleshooting hardware and software issues, and managing IT inventory. Daniel holds a Bachelor of Science in Computer Information Systems from Tarleton State University, completed in July 2022, and has attended The University of Texas at Austin from 2017 to 2019.