Susan Hale

Susan Hale has extensive experience in utility management and customer service across multiple organizations. Presently, Susan serves as the Utility Office Manager for the City of Wadsworth since June 2021. Prior to this role, Susan was the President of MoxieGirl LLC DBA Rocket Fizz Soda Pop and Candy Shop from March 2015 to August 2020, managing customer service, employee training, and inventory. Susan's earlier experience includes serving as the Utility Billing Manager for the City of Cuyahoga Falls from March 1997 to August 2014, overseeing a large-scale utility billing operation and managing a diverse team. Additionally, Susan worked at GE Lighting from 1992 to 1997, focusing on customer financial services for Canadian accounts. Susan holds a BS in French from Kent State University and is currently pursuing a Project Management Professional degree at Baldwin Wallace University.