Mark Osborne

Mark Osborne is a seasoned professional in customer programme management and IT service delivery, currently serving as Senior Customer Programme Manager at CityFibre since November 2020, where responsibilities include the successful onboarding of strategic customers and managing ISP Onboarding partnerships. Prior experience includes roles at TalkTalk, where Mark operated as an Information Technology Business Partner and Senior Manager of IT Service Delivery, focusing on stakeholder relationships and ITIL Service Management principles. Additional expertise spans positions at MDS Global, Vendman Systems Limited, Bureau Veritas Group, Computacenter, MYTRAVEL, American Express, IBM, and RAC, emphasizing service management, change implementation, and customer relationship building across various technology and operational domains. Education was attained at The Manchester Metropolitan University.