Zion Vicente

Zion Vicente is an experienced professional with a strong background in quality assurance and business intelligence. Currently serving as a Quality Assurance Manager at Civic Federal Credit Union since April 2023, Zion oversees the quality assurance process and leads a team dedicated to continuous improvement. Previous roles include Business Intelligence Analyst and Marketing Generalist at Langley Federal Credit Union, where Zion managed cross-functional teams and developed successful marketing campaigns that significantly increased deposits and customer engagement. Additional experience includes positions as a Digital Marketing Specialist at Ten56 Brand Development and Marketing Assistant at Chick-fil-A-Franchise, focusing on brand loyalty and customer retention strategies. Zion holds an Associate's degree in Business Administration and Management from Thomas Nelson Community College.