Erika Prada

Erika Prada currently serves as a Senior Service Delivery Manager and IT Project Manager at Civica, following a role as Operations Support Manager at iCasework. With a career spanning over two decades, Erika's experience includes significant contributions to business transformation projects at the London Borough of Barking and Dagenham, where the coordination of a £6 million change programme resulted in improved service delivery and substantial savings. Previous positions held by Erika encompass Customer Services Manager and Customer Care Coordinator, with a strong focus on quality assurance, customer care policy management, and business process redesign. Erika holds a Bachelor of Science in Web Development and Design from Northumbria University, along with multiple practitioner certifications in Lean, Business Transformation, Systems Thinking, and Business Process Re-Design.