Oswaldo Mestre

Mr. Mestre is the Director of the Division of Citizen Services for the City of Buffalo and serves as the City’s ombudsman and its Chief Service Officer (CSO). As CSO, Mr. Mestre oversees development of the Mayor’s 3-1-1 Call and Resolution Center, Mobile Application, and other citizen-centric programs. The 3-1-1 Call and Resolution Center was designated a “Citizen-Engaged Community” by the Public Technology Institute, Inc. (2012, 2014, 2016) for providing the public with multi-channel access to government services. Additionally, Mr. Mestre oversees the development, implementation, and assessment of neighborhood revitalization and quality-of-life programs such as the Mayor’s Citizens’ Participation Academy, the Save Our Streets Program, the nationally acclaimed Clean Sweeps Initiative, and the Housing and Urban Development (H.U.D.) Crime Prevention Initiative. Mr. Mestre has received numerous awards including designation among the “Top 25 Dreamers and Doers” by GovTech and the “Computerworld Premier 100 Tech Leader Honorees.” Mr. Mestre received his undergraduate education from the University of Buffalo where his major area of study was Architecture and Public Policy & Administration.