Julian Lucas

Julian Lucas has a diverse work experience in the field of technical support. Julian started their career at Coupa Software in 2019 as a Technical Support Engineer. In this role, they were responsible for monitoring customer production environments, managing customer expectations, and resolving issues related to instance and deployment performance. Julian also debugged Airbrake and Search issues across the application. Julian worked at Coupa Software until June 2020.

In 2020, Julian joined Clari as a Technical Support Engineer. In this role, they provided technical support to customers and addressed their issues. Julian worked in this position until March 2022 when they were promoted to Senior Technical Support Engineer. As a senior engineer, they likely took on more complex technical challenges and had more responsibilities.

Their most recent role at Clari is as a Technical Support Manager, starting in February 2023. This promotion demonstrates their growth and leadership within the company. As a manager, they are likely responsible for overseeing a team of technical support engineers and ensuring customer satisfaction.

Overall, Julian's work experience highlights their expertise in technical support, customer success, and troubleshooting.

Julian Lucas obtained a Bachelor of Science degree in Computer Science from Humboldt State University, where they studied from 2014 to 2019. In addition, they have obtained several certifications in the field, including the Ascend Manager Basecamp certification from Electives in May 2023, the Search Mastery Certification from Sumo Logic in September 2020, the New Relic Certified Performance Pro certification from New Relic, Inc. in May 2020, and the Sumo Logic Fundamentals Certification from Sumo Logic in July 2020.