Karolina Walczak is a skilled professional with extensive experience in process improvement and customer service across various industries. Currently serving as a Process Lead at Clariant since February 2020, Karolina contributes to quality and continuous improvement projects, coordinates process operations, and fosters strong relationships with stakeholders. Previously, as a Senior Process Specialist at Clariant, Karolina managed customer inquiries, optimized export processes, and ensured effective document flow. Additional experience includes roles at Flint Group as an Export Customer Service Specialist and TomTom as a Customer Care Representative. Karolina's career began as an Export Area Sales Representative at Qwerty Towarzystwo Elektrotechnologiczne. Karolina holds a Master's degree in German Philology and a Bachelor's degree also in German Philology with an additional specialization in English from the University of Lodz.