Richard Higgins serves as the Key Account Director at CLARINESS, a global provider of online patient recruitment and related services for clinical trials, since May 2021. Prior to this role, Richard held multiple positions at BSI from March 2015 to May 2021, including Business Development Manager, Product Certification Telesales Manager, and Product Certification Telesales Team Leader, focusing on performance improvement and sustainable growth for various sectors. Richard's early career includes a role as Account Manager at EasyWeb Recruitment and as Internal Sales Account Manager at Nowcomm. Richard holds a Bachelor of Science degree in Sport Event Management from Sheffield Hallam University and has pursued additional training in management and sales.