Gemma Conlon

Gemma Conlon has extensive experience in customer experience leadership across various sectors, including real estate, fitness, and aviation. Currently serving as Director of Customer Experience at Clarion Housing Group since September 2019, Gemma focuses on enhancing customer journeys in private sales and shared ownership. Previously, Gemma held the role of Head of Customer Experience at Virgin Active, where responsibility included fostering a customer-centric culture across multiple health clubs. Prior experience at Etihad Airways included managing the global ground and lounge guest experience and overseeing in-flight entertainment systems. Gemma's career began at British Airways, where multiple roles encompassed customer experience development and project management. Gemma holds a BA (Hons) in Travel and Tourism Management from Northumbria University.